In today’s uncertain property market, clients need both speed and clarity when navigating a conveyancing transaction. At the same time, they value the reassurance of human guidance during what is often a complex and stressful process. BHW Conveyancing’s approach combines the best of both worlds: leveraging technology to streamline tasks, while maintaining a personal touch throughout the journey.

Efficiency Through Digital Innovation

From the very first step, our systems are designed to simplify and accelerate the process. Our quotation can be accepted at any time via our quotation email, and clients will automatically receive an invitation to our secure onboarding portal. Here, they can:

  • Complete instruction forms quickly and accurately, providing us with all the information we need regarding each client and their particular transaction,
  • Meet client due diligence requirements, including biometric ID verification,
  • Upload evidence of their source of funds, and
  • Make their initial payment via a secure payment gateway – all in one place.

This digital onboarding ensures compliance with regulatory obligations, while reducing delays caused by paperwork and manual checks.

Once onboarding is complete and the case goes live, clients gain access to our case tracking portal. This tool provides real-time visibility of key milestones, progress updates, and the ability to upload documents as needed. For added convenience, we also use an e-signature service, enabling clients to sign and return contracts and transfer documents securely and without the need for physical meetings.

Maintaining the Human Touch

While technology drives efficiency, we never lose sight of the importance of personal service. Our dedicated onboarding team will discuss each client’s requirements with them and provide a tailored conveyancing quotation for our conveyancing services – answering any questions along the way. The onboarding team will continue to be on hand to guide clients through initial tasks, ensuring they feel supported from the start.

Once onboarding is complete, each client is placed with one of our specialist conveyancing teams to progress their transaction. Our experienced conveyancing teams will answer questions, provide updates, and offer reassurance whenever needed.

This hybrid approach of combining digital tools with human expertise, means clients enjoy a faster, more transparent process without sacrificing the personal connection that builds trust and confidence.

The Result

By integrating online portals with attentive client care, we deliver a conveyancing experience that is efficient, compliant, and client focused. Technology handles the routine, while our people handle what matters most: guiding clients through one of life’s biggest decisions with clarity and confidence.